Refund and Cancellation Policy

114-Day Money-Back Guarantee

We offer a 14-day refund policy for all digital software licenses, downloadable tools, and desktop applications (including Ocean v1.0.0, premium feature unlocks, and diagnostic utilities).

If the software does not function as described, encounters technical incompatibilities with your operating system (Windows 10/11 or Android), or fails to meet your workflow requirements, you are entitled to a full refund within 14 calendar days of your initial purchase date.

2Subscription & 14-Day Free Trial Cancellation

For recurring plans such as Ocean Pro ($7.99/month or $79/year):

• 14-Day Free Trial: Your subscription includes an initial 14-day free trial. If you cancel at any time before the 14-day trial period elapses, your card will not be charged.
• Self-Service Cancellation: You can manage or cancel your subscription at any time via the self-service billing link provided in your Lemon Squeezy receipt email or through your customer portal.
• Future Billing Stops: Canceling a paid subscription prevents all future billing cycles. You will retain full access to premium Pro features until the end of your current paid billing period.

3How to Request a Refund

To request a refund, simply reach out to our dedicated support team within 14 calendar days of your purchase. You can contact us via email at support@pcspot.net (or support@pcspot.com).

Please include the following in your message:

4Processing and Payouts

• Merchant of Record: Payments and refunds for PCSpot software products are securely handled by our global Merchant of Record, Lemon Squeezy.
• Immediate Processing: Once your refund is approved by our support team, the return transaction is initiated immediately via Lemon Squeezy.
• Payout Timeline: Refunded amounts typically appear back on your original payment method (Credit/Debit Card, PayPal, Apple Pay, Google Pay) within 3 to 7 business days, depending on your bank or card issuer's clearing policies.
• License Deactivation: Upon issuance of a refund, the associated Pro license keys, activation tokens, or cloud synchronization capabilities will be deactivated. You may continue to use the Free Forever tier of Ocean, and your local workspace configurations and files will remain intact on your device.

5Chargebacks & Payment Disputes

We encourage all customers to contact us directly at support@pcspot.net before initiating a bank dispute or payment chargeback.

Direct refund requests are processed within 24 to 48 hours without dispute fees or banking delays, whereas formal chargebacks can take several weeks for financial institutions to resolve. We are committed to making your refund experience swift and hassle-free.

6Exceptions and Fair Use

While we maintain an open and friendly refund policy, we reserve the right to decline refund requests under specific circumstances, including:

• Suspected fraudulent transactions or unauthorized payment methods.
• Repetitive purchase-and-refund patterns on the same product or license.
• Requests made after the expiration of the 14-calendar-day window from purchase.
• Third-party hardware or third-party software purchased outside of PCSpot's direct checkout.