Help Environment
Everything you need to know about the PCSpot intelligence platform, from technical scoring to secure procurement.
Search & Intelligence
How does the AI analyze products?
Our AI uses a multi-layer deep learning model fine-tuned on technical hardware specifications and real-world performance benchmarks.
Is the data refreshed in real-time?
Yes. We sync with major retailers every 15 minutes to ensure prices, stock levels, and deal status are accurate.
Scoring & Vetting
What are the 21 criteria?
The criteria are divided into Performance (e.g., TDP, clock speeds), Security (e.g., TPM, boot security), Value (e.g., price-per-core), and Longevity (e.g., warranty, modularity).
Can I trust the rankings?
Our engine is strictly algorithmic. We do not accept payment from manufacturers to boost product scores.
Payments & Reports
What is included in a Premium Report?
Premium reports provide 50+ pages of deep-dive intelligence, including thermal throttling analysis, future-proofing scores, and competitor audits.
How are refunds handled?
Due to the digital nature of intelligence reports, we offer refunds within 24 hours only if the data provided is technically inaccurate.
Still need assistance?
Our technical support engineers are available 24/7 for urgent inquiries.